Oct 28

4 of The Best Ways To Deal With Angry Customers

Okay, we've all been there. If you're lucky enough to have never dealt with an angry customer then you might not know how frustrating it is to keep your mouth shut. Day to day in the shop you'll be dealing with customers of all kinds, happy and mad. It's important for your business and your future customers that you learn how to deal with problems. The “I’m so sorry, but…” “What we can do is…” “I know you’re upset and…” is a good start, but it isn't enough. Let's get started.

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posted by Nick Lopez
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Topics: Customer Support

Sep 23

He Said, She Said. Guide to Handling Bad Reviews

 

The internet is a very informative place where customers can find out just about anything. One of the first steps in the buying process is a quick search of the prospect business on the internet. From there, customers can find out a lot of things about that business that could determine if they purchase the product or service. “Negative reviews can have massive effects because everyone loves knowing about the experiences that other shoppers have had,” explains Kyle Willis, CEO of No to the Quo. Bad reviews aren't the end of the world and can actually be a good thing for your business. Let's explore good ways to handle bad reviews.

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posted by Nick Lopez
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Topics: Customer Support, Local Marketing

Nov 20

When was the last time you updated your website?

Once your newly optimized website launches, search engines like Google crawls it so they can better understand and rank it accordingly. Search engines want to make sure they provide the most relevant and up to date results for a user. This is why it's important to consistently update the content and images on your site; it helps notify them that everything on your website is accurate. Because why would a business owner have errors on their website? Google assumes the business owner knows best of all about their own business.

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posted by CarCareCONNECT
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Topics: Customer Support

Nov 20

Fall 2014 Server Maintenance: What You Need To Know

Starting today, Thursday, November 20, 2014 and extending to Tuesday, November 25, 2014, CarCareCONNECT will be performing routine server maintenance. You've probably received our notification emails about the upcoming maintenance, but in case you missed it, here's an overview about what will happen and what it means for you.

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posted by CarCareCONNECT
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Topics: Customer Support

Sep 15

New CarCareCONNECT Website Updates

We've made some important updates to our website system recently- all to improve your website experience.

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posted by CarCareCONNECT
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Topics: Customer Support, CarCareCONNECT

Sep 12

SEO Question of the Month: What Happened to Google Authorship?

We've gotten a lot of questions lately about Google's "authorship" feature lately, or lack thereof.

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posted by CarCareCONNECT
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Topics: Customer Support

Aug 21

What Happened to my Internet?

As technology becomes more and more accessible, we have to remember that the Internet is not infinite. When we have our TV, smartphone, tablet, laptop, desktop, watch, and cameras connected to the Internet, how much can the Internet actually handle? How much of our Internet usage is sustainable with today's technology?

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posted by CarCareCONNECT
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Topics: Customer Support

Aug 20

What's Going on with Google's New Map Update?

Google recently updated their map section and Google Maps, where they populate brief descriptions and keywords that Google thinks represents your business. This new update to the keywords in these sections is called “known for terms”. Though you may not feel that these terms are relevant to your business, Google's sophisticated algorithms have determined that they are.

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posted by CarCareCONNECT
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Topics: Customer Support

Jul 16

SEO Question of the Month: How Long Until My Website Gets Ranked?

So you have an optimized website, but you can’t seem to find it on search engines like Google. Rest assured, your website will be found, but first Google needs to fully understand your website before they can rank it.

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posted by CarCareCONNECT
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Topics: Local Marketing, Customer Support, CarCareCONNECT, SEO

Jun 19

How to Write a Great Bio for Your Shop

Would you hire someone without knowing anything about them? Of course not. So why would your potential customers be any different? Your potential customers want to know about your shop before they bring in their vehicles.

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posted by CarCareCONNECT
| 0 Comments

Topics: Local Marketing, Customer Support, CarCareCONNECT, SEO

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