What does a businessman, an auto shop owner, and a baby all have in common? Although they may seem like polar opposites, all must use excellent communication skills in order to achieve an ultimate goal. Whether it be a booming business or simply a toy out of reach, communication is key to success. By building a strong communication between your auto shop and your customers you can get better customer feedback which will result in better business for your shop. So how exactly how do you improve communication with your auto shop’s customers? These 4 steps will help you achieve excellent communication skills which will yield happy customers..
In the year 2020, it is predicted that nearly half (46% to be exact) of the United State’s workers will be millennials. With that being said, you’ll be hiring mostly millennials in the very near future. Born between the 1980s and 2000s, this rapidly growing population is taking over the business world. They are entrepreneurs, technologically-minded, and value knowledge and experience over a degree. Millennials, who are often considered lazy by their elders, are actually go-getters that look for more efficient ways to get things done. They live their lives around quick, 140 characters of information.
For business owners who manage millennials, we often see mistakes such as only offering limited content, not explaining how training is relevant, providing limited feedback, or simply not coaching at all. So how exactly do you train this new breed of mechanics and employees for your auto shop? Here are some tips to training millennial mechanics.
Warren Buffett, Berkshire Hathaway CEO, is known to be one of the most successful investors in history and has grown his net worth to over 74 billion dollars. Wouldn’t you like to ask Buffett about the keys to his astronomical success? Look no further, because CarCareCONNECT has put together a list of Warren Buffett’s top 9 keys to success.
As the owner of an auto shop, it is important for you to inspire your mechanics and employees to be the best versions of themselves - both personally and professionally. Motivating your employees will boost their productivity, which will result in a higher satisfaction rate for your customers.
While there are many ways that you can do this, inspirational quotes are always a great go-to option. To get you started, CarCareCONNECT has put together this list of five quotes that will inspire your mechanics to do two things: 1) work their hardest in their job; and 2) do what they love outside of the shop.
Tax Day is creeping up quickly! If you are like many people, the clock may still be ticking as you procrastinate filing your taxes. To help you out, we have put together an infographic with tax deductions that you don’t want to miss when you file your auto shop’s taxes. Some may be things that you wouldn’t think of so make sure to take some notes as you slide into home base this tax season!
If you haven’t started filing your shop’s tax returns and know you won’t make the deadline, make sure to keep reading below the infographic for information on how to file an extension this tax season!
One of the most effective ways to grow your shop is by expanding your team. By adding new employees to the mix you are not only adding new skills and experience to the team, but also allowing for more cars to be serviced at once because you now have more hands on deck. When it is within your means to do so, adding new employees is a great way to grow your shop and improve your overall service.
Once you’ve made the decision to hire more employees at your shop, your next question is probably “where do I find new auto mechanics?” Recruiting is a very difficult task for may auto shops. For this reason, we’ve put together a list of five of the best websites to use in your search for new mechanics. Spend less time searching and more time growing your shop!
When we think of how to lead a team we always think of the things we should be doing to be an effective leader. What normally slips through the cracks are the qualities of bad leaders that we need to avoid. Sometimes when we focus so hard on performing all of the excellent leadership qualities, we don’t even notice that we’re also performing some bad or counterproductive leadership qualities. At CarCareCONNECT we believe that it’s important to be aware of the negative sides of leadership so we have created a list of commonly used bad leadership qualities that you may not be aware that you’re doing - don’t be these guys!
Small Businesses are the backbone of our society. Sure it's easier to build a brand if you're a big company, but you have something big companies don't, and that's the fact you have a small business. Big companies spend thousands of dollars a year to make their company feel and look like a small business. The thing is that a lot of people trust small businesses, not the big competitors. Don't get me wrong, even if you're a small business you need to have a brand, something that makes you different from the competitors. So let's start at the beginning.