Established in 1989, NAPA TRACS has dominated the market with their estimating and shop management software solutions for auto store owners. Backed by NAPA, this group wants to do everything possible to help grow businesses and see them succeed. How do they accomplish this goal? Simple, they provide top notch services and support that support the goals of their customers.

Running Your Business

NAPA TRACS’ estimating service keeps all your records located in a convenient place with easy access. The system stores information about service histories, vehicle information, accounting, customer follow-up, and parts ordering. Need to create an invoice? Easy. This tool can create a estimate that you can print off or email to the customer. You can also see the profitability of your company and break it down by employee which can help you make more informed financial decisions. By streamlining your business, this tool will make it easy to create satisfied customers that want to return.

Study Guide

Need some help finding information about a car? No problem. With NAPA TRACS’ PRODEMAND, you have access to repair information for over 20,000 vehicles from 1983 to now. You will be able to look up vehicles based on year, make, model, and system. Instantly you will have access to:

• Color wiring diagrams and schematic
• Fluid capacities
• Step by step repair procedures
• Tech services bulletins and recall notices
• Maintenance schedules
• Optional medium and heavy duty data also available

Need help with Marketing?

No problem. NAPA Tracs will help you automate your marketing and integrate it with your management system. The program will let you easily create, print, and mail customer service reminders and promotions. By establishing consistency in communication with your customers you will experience higher customer retention, higher average ticket, and sustainable increased profits.

Take Control of Your Finances

Using The Accounting Link, you can sync your TRACS sales data directly to your accounting software. Information that can be integrated includes:

• Closed Repair Orders
• Advance Payments Collected on Repair Orders
• Accounts Receivable Transactions
• Accounts Payable Transaction
• Inventory Transactions

SmartCALL

SmartCALL allows you to add a personal touch for your customers that makes them keep coming back. Whenever a customer calls in, SmartCALL will pull up their information on your computer screen so you can be prepared for whatever they need. You will be able to see if they are a new or returning customer and get an update on what service they are getting done. By monitoring both incoming and outgoing calls, SmartCALL will also record data and show you the number of calls per hour, missed calls, length of calls, and much more.

With so many useful features, NAPA TRACS can connect your business and streamline your operations. An easier process for you means an easier process for your customers. If NAPA TRACS can provide you the tools to create a better customer experience, why wouldn’t you take advantage of it?

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